Are you a supplier or retailer looking for the best EDI partner?
Choosing an EDI partner can be a real challenge, especially as you have several options open to you. It’s important to remember that choosing the right EDI partner can make the difference between process improvement and a frustrating experience.
That’s why, in this article, we list a few key indicators to consider before committing to an EDI partner. Enjoy your reading!
1. Choose a responsive, customer-oriented EDI partner
Your EDI partner must be as concerned about the productivity and performance of your supply chain as you are. When you contact different EDI partners, don’t hesitate to compare them: do they respond to your request with a personalized approach? How quickly do they respond to your questions and needs? etc.
Although your questions may seem basic, they will nevertheless help to differentiate between the different service providers you are targeting. It’s very important that you can count not only on a reliable technical team, but also on one that’s available.
Your service provider must be able to diagnose any problem and solve it quickly.
2. Select an EDI provider with several strings to its bow
The products and services offered by your EDI provider must be able to evolve with your company.
Opt for an EDI software editor that offers you not only a product, but also a quality service. It’s important that your EDI solution is always highly available, scalable and consistently aligned with your business and requirements.
3. Choose an EDI partner with relevant references in your market
There are two important points to consider here. First and foremost, choosing an EDI service provider with customer experience in a wide range of sectors, such as automotive, retail or transport and logistics, is a guarantee of experience and adaptability.
Secondly, it’s a good idea for him to also have experience in your business sector. This ensures that you work with a partner who understands your business challenges and constraints. This means you get the best possible advice, and therefore the best possible results.
4. Focus on simplicity, flexibility and reliability
Whether you’re a small company or a large organization, a good EDI partner should be able to offer you the right solution for your needs. This solution must be adapted and intuitive, enabling your users to perform their various EDI-related tasks easily, with little or no training.
A good EDI solution must also be relatively easy and quick to implement and interface with your ERP-type information system.
5. Ask for references
Your choice should also be largely influenced by your EDI partner’s customer references. Don’t hesitate to ask for customer contacts for the various EDI service providers you’ve selected, to gauge their level of satisfaction.
Never forget that satisfied customers are the best proof of the quality of service you can expect from a service provider.
EDI experts since 1991 and present in over 40 countries, our EDI solutions are used daily by over 2,000 companies.
So don’t hesitate to contact us, we’d be delighted to advise and support you in your EDI project.
